Privacy Policy

1. Introduction

Welana ("we", "us", "our") operates a watch repair and servicing workshop at 74 Thanon Charoen Krung, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy explains how we collect, use, and protect personal information provided by clients and website visitors. We are committed to handling your data with the same care we apply to your watch.

Questions about this policy may be directed to [email protected].

2. Data We Collect

2.1 Information you provide directly

• Name and contact details (email address, telephone number)
• Message content submitted via our contact form
• Watch description and service requirements

2.2 Information collected automatically

• Browser type and device information when visiting our website
• Pages visited and time spent (via analytics cookies, if consented)
• IP address (anonymised where possible)

2.3 Legal basis for processing

Data is processed on the basis of your consent (cookie acceptance, form submission), contract performance (service delivery), and legitimate interest (responding to service enquiries). Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have rights described in Section 6 of this policy.

3. How We Use Your Data

• Responding to service enquiries and communications
• Managing and delivering watch repair services
• Sending service updates and collection notifications
• Improving our website based on aggregate usage analytics (only with consent)
• Complying with legal obligations under Thai law

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell or share it with third parties for commercial purposes.

4. Data Retention

Service enquiry data is retained for 24 months from the date of last contact. Client service records are kept for 5 years for warranty and reference purposes. Analytics data is retained for 14 months. You may request deletion at any time (subject to legal retention obligations).

5. Data Protection Measures

• Contact form data is transmitted over HTTPS encryption
• Access to stored data is restricted to authorised staff only
• Our website hosting provider maintains server-level security measures
• In the event of a data breach affecting your rights, we will notify you within 72 hours of becoming aware

6. Cookies

Our website uses cookies as described in our Cookie Policy. Essential cookies are required for basic site function. Analytics and preference cookies are optional and only set with your consent.

7. Your Rights

Under the Thailand PDPA, you have the right to:

• Access personal data we hold about you
• Rectify inaccurate or incomplete data
• Erasure of your data (subject to legal retention requirements)
• Object to processing based on legitimate interest
• Withdraw consent at any time for consent-based processing
• Data portability in a structured, machine-readable format
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies independently.

9. Children's Privacy

Our services are intended for persons aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy as our practices or applicable law changes. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website following changes constitutes acceptance of the updated policy.

11. Contact

Data controller: Welana
74 Thanon Charoen Krung, Bang Rak, Bangkok 10500, Thailand
Email: [email protected]
Phone: +66 2 634 7182