Terms & Conditions

1. Definitions

• "Welana" / "we" / "us" — the watch repair workshop at 74 Thanon Charoen Krung, Bang Rak, Bangkok 10500, Thailand.
• "Client" / "you" — any person submitting a watch or enquiry for service.
• "Service" — any of the three service types offered: Mechanical Movement Service, Quartz & Battery Service, Crystal & Case Restoration.
• "Agreement" — these terms and conditions, together with any written or verbal service confirmation.
• "Watch" / "Piece" — any timepiece entrusted to Welana for service.

2. Acceptance of Terms

By submitting a watch for service, using our website contact form, or engaging in written or verbal agreement for service, you confirm that you have read and accepted these terms. Services are available to persons aged 18 and over who have the legal capacity to enter into a binding agreement.

3. Service Description

Welana provides three workshop services for watches: Mechanical Movement Service (฿5,700 THB), Quartz & Battery Service (฿1,750 THB), and Crystal & Case Restoration (฿3,600 THB). Full descriptions of what each service includes are available on our Solutions page and communicated at intake. Services are available in person at our Bangkok workshop, open Monday to Saturday, 10:00–18:00.

4. Intake and Scope Agreement

Before any work begins, Welana will assess the piece and confirm the service scope and price with the client. No work beyond the agreed scope will be carried out without the client's explicit approval. If additional issues are discovered during service, we will contact the client before proceeding. Work will not continue on any additional scope until written or verbal approval is received.

5. Pricing and Payment

All prices are stated in Thai Baht (THB) and are fixed for the described service scope. Payment is due at the time of collection. We accept cash (THB) and major credit/debit cards. No additional charges will be applied without prior client approval. Welana does not accept responsibility for price changes that occur due to client-requested scope changes made after initial agreement.

6. Timelines

Estimated collection dates are provided at intake. These are good-faith estimates, not binding commitments. If circumstances require additional time — for example, if parts are required or additional issues are found — the client will be notified promptly. Welana is not liable for delays outside our reasonable control.

7. Client Responsibilities

• Accurately describe the piece and any known issues at intake
• Disclose any prior repairs, modifications, or known damage
• Collect the watch within 30 days of receiving a collection notification
• Ensure contact details provided are accurate and monitored

Watches not collected within 60 days of notification may be subject to a storage fee at our discretion.

8. Liability

Welana exercises reasonable professional care in all services. However, we cannot accept liability for pre-existing conditions not disclosed at intake, for damage resulting from inherent age-related fragility in older pieces, or for outcomes outside the scope of the agreed service. Our total liability in any dispute shall not exceed the price paid for the relevant service.

Welana is not responsible for sentimental or insured value beyond the service fee unless separately agreed in writing.

9. Post-Service Care

We provide a short written condition note with every mechanical service. This note reflects the condition of the piece at intake and post-service, and the timing result. It does not constitute a warranty. Normal wear and environmental exposure after collection are outside our responsibility.

10. Intellectual Property

All content on the Welana website — text, design, and images — is the property of Welana or used under licence. It may not be reproduced without written permission. Client data and watch information submitted to us is used solely for service delivery purposes as described in our Privacy Policy.

11. Dispute Resolution

We encourage clients to contact us directly to discuss any concern. Most issues can be resolved through straightforward communication. These terms are governed by the laws of Thailand. Any unresolved dispute will be referred to the competent courts of Bangkok, Thailand.

12. General Provisions

If any provision of these terms is found unenforceable, the remaining provisions continue in effect. Failure to enforce any right does not constitute a waiver. These terms represent the entire agreement between Welana and the client with respect to the services described.

13. Changes to Terms

We may update these terms from time to time. The effective date at the top of this page reflects the most recent version. Continued use of our services after changes constitutes acceptance.

14. Contact

Welana
74 Thanon Charoen Krung, Bang Rak, Bangkok 10500, Thailand
Email: [email protected]
Phone: +66 2 634 7182